How StrataSix Uses Sixto for Property Management in Medellín

Why the work around a booking matters

A reservation gives a property team dates and an apartment. Welcoming the guest also requires a prepared home, clear arrival instructions, complete guest details and someone responsible when plans change. For a guest working remotely, those details matter: the first evening should be about settling in, not piecing together instructions from different conversations.

StrataSix uses Sixto property management software to bring the reservation and the work around the stay into one connected workflow. Our setting is a nine-apartment property in Barrio Manila, El Poblado, Medellín, serving travelers who need a comfortable base for living and working.

Our relationship with Sixto: StrataSix is the operating business where Sixto was developed. This is our account of the approach behind that work, not an independent software review or a comparison of every property management system on the market.

Start with the reservation, then connect the work

The useful unit of organization is the stay: which apartment, which dates, which guests and which outstanding tasks. In Sixto, online check-in collects guest details against the reservation. The team can review incomplete information in the context of an actual arrival, alongside the conversations and preparation that belong to it.

Consider a guest who changes an arrival date. The operational question is larger than whether the calendar shows the new date. Has the apartment preparation been reconsidered? Do the instructions still make sense? Does the person helping the guest know which details changed? These are the handoffs a connected workflow needs to support. Keeping the booking as the reference point gives the team a shared starting place for answering them.

For another operator, a useful software demonstration starts with a change like this. Ask the provider to follow it through the workday, including the tasks that still require a person.

Make check-in information useful to the team

A guest registration form is only one part of check-in. Information must be attached to the right stay, missing details must be visible, and someone must own the follow-up. Otherwise, collecting information online can simply move the same coordination problem from messages to a form.

Sixto connects guest registration with the reservation and supports preparation of the Colombian reporting and invoicing work described in its customer story. These workflows still depend on correct configuration, accurate information and the applicable review and approvals. A product feature list should never be treated as proof that every record has been completed correctly.

For guests, the practical advice is straightforward: use the check-in instructions provided for your reservation, and contact the property team if anything is unclear. Sending the same information through several unrelated conversations makes it harder to establish which version is current.

Keep cleaning and guest conversations connected

Apartment preparation has a deadline: the next arrival. A cleaning task needs more context than an apartment number. The team needs to understand the departure, the upcoming stay and any issue that could affect readiness. Sixto brings cleaning and turnover coordination into the same operating context as reservations.

Guest conversations benefit from that context too. A question about arrival instructions should be understood as part of a specific stay. If a colleague takes over the conversation, the aim is continuity: the guest should not have to reconstruct the booking history for each person who helps.

Connection alone does not establish accountability. A useful operating routine still names who checks readiness, who follows up on missing information and who handles exceptions. Software supports that routine; the hospitality team remains responsible for delivering it.

Evaluate the exceptions, not just the ideal arrival

Operators exploring a property management system can use these questions during a demonstration:

• When a reservation changes, where can the team see the work that needs attention?
• How does an incomplete check-in appear to the person responsible for the arrival?
• Can a colleague find the relevant guest conversation and understand the next step?
• Which actions need approval, and how can the team confirm what happened afterward?
• What happens when an external service is unavailable or a submission needs correction?

Use a realistic sample booking and follow it from reservation to departure. Ask the provider to distinguish included capabilities from integrations that require separate accounts or configuration. Evaluate the workflow against your team's language, responsibilities and property setup.

What we want guests to experience

The reason for connecting this work is practical: a prepared apartment, understandable instructions and a team that can respond with the right context. We do not attach an unverified time-saving percentage or revenue claim to that choice. The supported point is that StrataSix chose Sixto to connect booking management, check-in and the operational work around a stay.

If you are planning a visit, explore our Medellín residences or contact our team about your stay. If you manage accommodation, the questions above are a useful starting point for deciding whether a connected workflow fits your own property.